Feedback

Hi, very pleased with the towel rail heater looks great now that it,s fitted. Also very pleased with the overall service and the quick delivery.
J. McDermid, Dunbartonshire

Hello. Finally my Geneva bath has been fitted and I love it!!! Thanks for your prompt and efficient service in the past. S. Still, High Peak

Dear Nick Thank you so much for your help changing my order. The valves arrived today. The service provided by your company is excellent.
Would recommend this company to all.
Fast efficient service.!!!
E. Carr, Fife

Dear Nick I'm just writing to let you know how pleased I was with the purchase of my whirlpool bath from Luna Spa's the price was good and the service was excellant. The delivery went without a problem and the after sales service was brilliant. It is good to see a modern company with some old fashioned views on sales and service i would not hesitate to use your company again. I. Chapman, Doncaster

Dear Luna Spas, Thank you for the prompt receipt of my order, illuminated mirror 60. It is in situ and looks great!
M. Mirto, Bournemouth

SORRY FOR THE DELAY IN LEAVING APPROPRIATE FEEDBACK REGARDING THE WHIRLPOOL SPA BATH AND HEATED TOWEL RAIL RADIATOR I PURCHASED FROM YOUR COMPANY. BOTH ITEMS ARE SPOT ON AND WERE A BARGAIN TOO. I WOULD NOT HESITATE IN RECOMMENDING ANYONE TO USE YOUR COMPANY AND HAVE DONE SO ON MANY OCCASIONS ALREADY.
A. Uysal, Cleethorpes.

What service, if the bath is as good as your speedy response, then you will have one happy customer. M. JOLLIFFE, Shropshire
A. Uysal, Cleethorpes.

Sorry for the delay just been really busy. I will be buying more whirlpools from you in the future as I am going to sell and install your spa baths from now on as they are good value for money. I can not get a spa bath so good for the money. I would like to say thank you for your service and look forward to using you again. Products featured: Nevada 14 jet whirlpool bath, fitted chrome pop up waste, Helix Cross 3 hole deck bath filler.
SRG Installations, Somerset.

Hi. I would like to thank yourselves and your courier company for all your help with delivery of the bathroom furniture (which i'm really pleased with by the way). When I got an email to say the unit was being delivered on friday, I was concerned that no-one would be here to accept the delivery. I rang yourselves, and then your courier company. I have to say that you all bent over backwards to assist me, and Martin did everything that he promised. Many, many thanks to you all. It's been a very long time since I have dealt with such efficient and polite company.
H. Hawkins, Berkshire.

The product was as expected and is exactly what I needed. The service from Luna Spas was excellent - prompt delivery when promised. I'll continue to look at your website when I need other bathroom accessories.
H. Jones, Swansea.

Brilliant service, great communications prompt delivery, and great after sales service many thanks to all at Luna spas!
G. Jones, Neath.

We purchased a whirlpool bath from Luna Spas this summer. We just had it installed last week and are loving it! Everything from placing an order to delivery and service after it has been delivered were great. (We had a slight problem, so we called Luna Spas for advise and everyone was very helpful and the problem was resolved straight away). Based on personal experience we will not hesitate to recommend Luna Spas to anyone considering buying a whirlpool bath.
S. Pupalaigyte, Kent.

Hi, yes we are very pleased with the product and the service we received, we recommend your company to everyone who asks where we got our whirlpool bath from. Thank you again.
C. Jordan, Hampshire.

Sorry not to get back to you before, but as i haven't had any problems with the whirlpool or your service i haven't needed to. Thankyou for your help and prompt delivery. Next time i need a spa or whirlpool bath yours will be the first company i will contact. Please find enclosed photos of whirlpool boxed in with limestone tiles and overlaid with brown emperador marble. Please feel free to use these shots for publicity. (view image)
James Symons Bathroom Design, Hornsea.

Excellent service from start to finish. A pleasant suprise when considering most on line retailers.
R. Hamilton, West Midlands.

Just to say special thanks to Luna Spas and the Bio-Jet service department who got the heater switch module shipped to me. I fitted it the day after it arrived and voila all sorted. Shipped the faulty unit back in the reply envelope. So impressed with an internet company that doesn't just sell and forget. Believe me it is so unusual these days. You are a credit to yourselves. Will recommend you to anyone who is looking for a whirlpool spa bath. Never have I managed to spend more then 10 mins in the bath and now I am losing 1hr 30 + in heaven. Thanks guys.
K. Picher, Milton Keynes.

I am sending this to compliment you on your service. Your acknowledgements were prompt and informative. Your advice of dispatch details was appreciated and the promised e-mail from the couriers was waiting for me at 09.20 this morning, as promised. I rang the couriers as you suggested, they contacted the driver to give me a precise response, I was told that delivery would be in the next half hour and twenty minutes later the goods were delivered in a curteous and friendly manner. What more can a customer ask of his supplier? Thanks for giving confidence to a reluctant internet buyer and for a trouble free transaction. Thanks again,
J. Bell, Cambridge.

May we just say thank you for the delivery of our bathroom suite, we are delighted with the quality and it has been a real pleasure to deal with you. We wish you every success in your business and if any of your customers ever need a recommendation, we will be more than pleased to give one.
B. McAllister, Bedfordshire.

Thanks to you Nick for keeping us informed of progress of our order for the beech vanity unit with sink. The delivered product was of a much higher quality than we expected and we are delighted with it. Our plumber kept saying what a lovely bit of furniture it is in the bathroom and despite our internet crashing whilst waiting to hear from you, glad that you contacted us several times on our mobile, and can only say, how delighted we are with your company, products and service.
L. Butchers, Ipswich.

There is no criticism at all. We are very very pleased with the seville whirlpool bath, sink and beech bathroom vanity unit that we bought off you. The bath is just fantastic and tremendous value for money. Considering we live in the middle of nowhere there was also no problem with delivery to us either. I would recommend Luna Spas to anyone looking for a whirlpool bath and quality bathroom ware. Please feel free to use this testamonial and if any prospective buyers would like to contact us it is no problem. Very best wishes.
C. Milgate, Wales.

Thank you for your excellent, effiicient and professional service. We are very pleased with our chrome radiator which has transformed our bathroom into something out of a magazine. Our friends were extremely pleased with their glass washbasin and all the fittings. Well done luna spas, keep up the good work.
W. Haikings, Sheffield.

Thank you very much for keeping us in the picture regarding our recent order of a corsica whirlpool spa bath. The service is excellent, the quality of the bath is excellent, and the value for money is excellent! We will have no hesitation in recommending your company to our friends and acquaintances, whenever they need any bathroom requisites. We shall certainly use your company again whenever we need more bathroom accessories.
N. Sharp, Devon.

Just to say thanks very much Nic for a great bath (ibiza 12 jet whirlpool + 12 jet air spa). My girlfriend loves it and at a great price as well. I have recommended your site to my plumber, who asked for it, as well as other friends and family. Cheers.
N. Goldsmith, Tyne and Wear.

After being badly let down by another internet supply company, your service was excellent and restored our faith. No negatives to report from shopping at lunaspas.co.uk !
Best regards,
C. Wilson, Glasgow.

The Nice Whirlpool bath is now awaiting installation, and the quality as far as the appearance goes is of a high standard. The other company suppling the shower, toilet & wash basin also do the same bath as Luna Spas ... but about £30.00 more ... and £47.00 delivery ... and I received TWO hand basins ... and NO toilet cisterne. I'm still waiting on them to call me back to arrange an exchange!!!

So basically...Luna Spas were cheaper, with sensible non-pushy pre-sales advice and the couriers delivered within 15 mins of the re-arranged time.

I'll up-date you when the whirlpool is installed and running, but that may be a while yet as I now have to re-arrange the plumbers etc. due to the incompetence of the other suppliers. Well done folks.
G. Edwards, Wales.

We are delighted with both our new illuminated mirror and the service provided by Luna Spas. The mirror arrived in a couple of days as promised and was also a lot cheaper than all the other places we had previously checked out! Its now installed and looks terrific in our new bathroom. Many thanks for the excellent service.
D. Young, Devon.

Whirlpool is in fitted and working and is excellent we are really pleased with it thanks, and the service we recieved from you couldn't have been better. Thanks again.
R. Gorse, Hull.

Whirlpool looks to be in order, have yet to get it installed and give it a 'whirl' excuss the pun but yes very pleased.
S. Gosling, Burton on Tweed.

Just to say that I am very satisfied with the whirlpool bath. The ordering was easy, delivery was quick and the customer service was brilliant.
J. Jarrett, Ipswich.

I have yet to hang the bathroom mirror, plug in and try it. It does however look to be in good order and I could not be happier with the excellent and polite service that I've received. Thank you.
C. de Marco, London.

I was extremely satisfied with the level of service that I received. The whirlpool was excellent and as advertised, and the delivery was carried out speedily and with no problems. I have already recommended your site to one of my colleages and would not hesitate in recommending your products to anyone else.
C. Phillips, Norwich.

From the moment you gave us a courtesy call on receipt of our order to the installation of the whirlpool air spa, we knew we were dealing with an efficient and well mannered company. The spa is fantastic, delivered on time and well packaged. The price was the best we could find anywhere and your service was first class. I have already recommended you to our friends, and if you want recommendations for anyone else, please give them my email!
Highly recommended!
P. Burns, Argyll and Bute.

Whirlpool bath received with thanks. It looks great. Thanks for the excellent service. Will recommend your company to friends.
R. Askew, Manchester.

"Whilst we haven't actually tested the whirlpool bath yet as it has only just been fitted, it looks great. The service we recieved was A1. You were really helpful and got back to us with answers to our questions incredibly quickly. We have dealt with a lot of online companies since we are having our house completely renovated, but you have been by far the most helpful. Thank you."
V. Barwick, Lancaster.

"I was delighted with the service I got from Luna Spas. The only hiccup being the mix-up with the delivery which was rectified straight away. I would certainly recommend you to anyone I know looking to buy a whirlpool spa bath, both for your price and your service. I hope to do business with you again in the future. Thanks again."
D. Reaka, Glasgow.

"Hi there, well the bath was excellently packaged to prevent damage, the whirlpool bath itself is brilliant. I hate baths, prefer showers, husband loves a bath, but now I use the whirlpool bath much more than I used to. I will definitely recommend you to anyone I hear of, thinking about buying a air spa / whirlpool bath."
S. Wilson, Aberdeen.

"We are very pleased with the service that we have received and we are also very happy with the product."
A. Cicalese, London.

"Excellent product, great price (cheapest on the net), good service."
D. Jenkinson, Hertfordshire.

"Wonderful item! Fantastic communication and service. Thankyou!"
G. Vautier, Oxfordshire.

"Towel rail up and running, excellent quality and value. Thanks."
W. Fowler, Lancashire.

“Recommended!! Contact and Customer Service was excellent!"
A. Masterson, Cleveland.

“Responded to questions promptly and delivered quickly.”
J. Boss, London.

"Very friendly - Great to deal with excellent communication and service, very prompt delivery, would use again."
M. White, Essex.