Terms & Conditions

Contact Information

Luna Spas is dedicated to providing high-quality bathroom solutions. If you have any questions or feedback, please reach out to our team:

Shipping & Handling

• Free UK Mainland Delivery: We offer free standard delivery on all orders within the UK mainland.
• Delivery Times: Whirlpool baths typically take 3-4 weeks to build and dispatch, subject to current workshop demand.
• International Shipping: For orders outside the UK mainland, please contact us for bespoke shipping rates and logistics.
• Inspection on Delivery: Please ensure a responsible adult is available to receive and inspect your order. Any external damage to packaging should be noted at the point of signing.
• Backorders: If a specific component is out of stock, we will notify you immediately to offer a backorder or a suitable alternative.

Returns & Refunds

Free Returns: We offer free returns on unused and uninstalled whirlpool baths. To qualify, items must be in their original packaging.

Damaged or Faulty Goods: Please report any damage or manufacturing defects immediately upon discovery. We will prioritise a repair or arrange a full replacement.

Cancellation Policy: Because our whirlpool baths are built to your unique specifications (bespoke), cancellations made after production has started may incur a restocking or material fee.

Payment Security

Your security is our priority. We use industry-standard encrypted payment gateways to ensure your financial data remains protected and private at all times.

Guarantee

All Luna Spas products are backed by comprehensive manufacturer's warranties. Please ensure your bath is installed by a qualified professional in accordance with our guides to maintain your warranty coverage.